Legal
Last updated: October 14, 2026
Your trust is the foundation of our work. This policy explains what personal information we collect, why we use it, who we share it with and what rights you have, including the rights of California and European Union residents.
Golden Multiservices ("Golden", "we", "us") is a service office located at 1425 W Chew St, Allentown, PA 18102, USA. We provide insurance, tax preparation, vehicle tag and title, notary public and immigration document preparation services.
For purposes of data protection laws, Golden Multiservices is the controller of the personal information described in this policy. You can reach us at admin@goldenmultiservicespa.com, at (610) 433-3474 or at our office.
We collect only the information we need to serve you:
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Information you give us on the website: your name, phone number, email address, the service you are interested in and the content of your message when you use our forms.
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Communications: information you share with us by phone, email, WhatsApp or social media.
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Information needed to provide our in-office services: depending on the service, identification documents, Social Security number or ITIN, income and tax information, vehicle and license details, insurance policy information and immigration documents. This information is used only for the service you request.
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Technical browsing data: pages visited, date and time, device and browser type, and referring page, collected with an analytics tool that runs on our own server and does not use cookies. Our hosting providers also log IP addresses for security purposes.
We do not knowingly collect information from children under 16 through this website.
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To respond to your messages, calls and appointment requests.
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To provide the services you hire us for: quoting and managing insurance, preparing tax returns, processing tags and titles, notarizing documents and preparing forms.
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To comply with our legal, regulatory and tax obligations.
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To keep the website secure and prevent fraud or abuse.
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To improve our website and services with aggregated usage statistics.
We do not use your information for automated decision-making that produces legal effects for you, or to build advertising profiles.
We do not sell your personal information or share it for targeted advertising. We only share it in these cases:
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To provide the service you request: for example, with the insurance carriers we request quotes from, and with government agencies such as the IRS, the Pennsylvania Department of Revenue, PennDOT or USCIS when we file on your behalf, always with your authorization.
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Service providers: companies that help us operate, such as web hosting and content delivery, image optimization, email and office software. They may only use the information to provide those services to us.
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When required by law: when required by law, court order or a competent authority, or to protect our rights and the safety of others.
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With your consent: in any other case, only if you authorize it.
Tax return information is handled with the confidentiality required by federal law. We do not use or disclose it for any purpose other than preparing your return without your written consent.
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Google Maps: our Contact page displays a Google map. When it loads, Google may receive your IP address and use its own cookies, under Google's privacy policy.
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WhatsApp: if you use the chat button, the conversation takes place on WhatsApp (Meta) and is subject to its privacy policy.
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External links: our pages link to Google (reviews) and Instagram. Those sites' policies apply when you visit them.
More details in our Cookie Policy.
We keep messages sent through the website for up to 24 months if they do not lead to a service relationship. Client information is kept for as long as needed to provide the service and as required by applicable law, such as retention periods for tax and insurance records. After that, we securely delete or anonymize it.
We use reasonable administrative, technical and physical safeguards to protect your information: an encrypted (HTTPS) connection on the website, access limited to staff who need it, and secure storage of documents at our office. No system is completely secure. If an incident affecting your information occurs, we will notify you as required by applicable law.
You may ask us at any time to access, correct or delete your information, unless the law requires us to keep it. Email us at admin@goldenmultiservicespa.com or call (610) 433-3474. To protect your information, we may ask you to verify your identity before responding. We will not discriminate against you for exercising your rights.
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you additional rights. Although this law may not apply to us given the size of our business, we honor these rights for all of our clients:
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Right to know the categories and specific pieces of information we collect, where it comes from, why we use it and who we share it with.
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Right to delete your personal information, subject to legal exceptions.
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Right to correct inaccurate information.
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Right to opt out of the sale or sharing of your information: we do not sell personal information or share it for cross-context behavioral advertising, and have not done so in the past 12 months. We do not sell information of consumers under 16.
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Right to limit the use of sensitive personal information: we use it only to provide the services you request.
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Right to non-discrimination for exercising these rights.
Categories of information collected in the past 12 months: identifiers (name, phone, email, IP address), customer records, internet activity on our website and, for in-office clients, sensitive personal information such as government identification numbers. Sources are you, your use of the website and, where applicable, the carriers or agencies involved in your service. Purposes and recipients are described in sections 3 and 4.
You may submit a request to admin@goldenmultiservicespa.com or (610) 433-3474. We will respond within 45 days, which may be extended as permitted by law. You may designate an authorized agent to act on your behalf by providing written authorization.
"Do Not Track" signals (CalOPPA): our website does not track visitors across third-party sites, so it does not change its behavior when it receives "Do Not Track" signals. We honor the Global Privacy Control signal as an opt-out of sale or sharing request, even though we do not engage in those activities.
"Shine the Light" law: we do not share personal information with third parties for their own direct marketing purposes.
If you are in the European Economic Area or the United Kingdom, the General Data Protection Regulation (GDPR) gives you the following rights and requires us to explain the legal basis for each use of your data.
Legal bases:
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Performance of a contract or pre-contractual steps: to respond to your requests and provide our services.
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Legal obligation: to meet tax, regulatory and record-keeping requirements.
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Legitimate interests: for website security and cookie-free aggregated statistics, provided your rights do not override those interests.
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Consent: when we expressly ask for it. You may withdraw it at any time.
Your rights: access, rectification, erasure, restriction of processing, data portability, objection and withdrawal of consent. You may also lodge a complaint with the data protection authority in your country.
International transfers: our business and our providers operate mainly in the United States. Information you send us is processed in the United States with appropriate safeguards, such as Standard Contractual Clauses, where applicable.
We may update this policy to reflect changes in our practices or the law. We will post the current version on this page with its update date.
Golden Multiservices · 1425 W Chew St, Allentown, PA 18102, USA · (610) 433-3474 · admin@goldenmultiservicespa.com
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